Help Center
Welcome to NykraOfficial Help Center. We’re here to make your shopping experience smooth and enjoyable. If you have any questions, you’ll likely find the answer below.
Orders
How do I place an order?
Browse our collection and select your favorite jewelry.
Choose the required variant (if available).
Click Add to Cart or Buy Now.
Enter your shipping details.
Complete the payment using your preferred payment method.
You’ll receive an order confirmation via email or SMS.
Can I cancel my order?
Orders can be canceled before they are shipped. Once your order has been dispatched, cancellation may not be possible. Please contact our support team as soon as possible.
Can I change my shipping address?
Yes, if your order has not been shipped yet. Contact our customer support immediately with your updated address.
Shipping & Delivery
How long does delivery take?
Standard Delivery: 3–7 business days
Remote locations may require additional delivery time.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link through email or SMS.
Do you offer free shipping?
Free shipping may be available on selected orders or during promotional offers. Check the checkout page for current shipping charges.
Payments
We accept secure payments through:
UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)
All online payments are processed through secure payment gateways to keep your information safe.
Returns & Refunds
Can I return my order?
Yes, eligible products can be returned within the return period mentioned in our Return Policy.
Products should:
Be unused.
Be in their original packaging.
Include all tags and accessories.
When will I receive my refund?
Once your returned product passes our quality inspection, refunds are usually processed within 5–7 business days.
Product Information
Are the product images real?
Yes. We try our best to display product images as accurately as possible. However, slight variations in color may occur due to screen settings and lighting.
Will the jewelry tarnish?
Proper care helps maintain the shine of your jewelry. Keep it away from water, perfumes, chemicals, and excessive moisture.
How do I choose the right size?
Please refer to our Size Guide available on applicable product pages.
Account
Do I need an account to place an order?
No. You can place an order as a guest. However, creating an account allows you to:
Track your orders
Save delivery addresses
View your order history
Receive exclusive offers
I forgot my password.
Click Forgot Password on the login page and follow the instructions to reset your password.
Coupons & Offers
My coupon code isn’t working.
Please make sure:
The coupon hasn’t expired.
Minimum order value requirements are met.
The coupon is applicable to your selected products.
The code is entered correctly.
Need More Help?
If you couldn’t find the answer you’re looking for, our support team is happy to help.
Email: support@nykraofficial.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
We aim to respond to all customer queries within 24 hours.
Thank you for shopping with NykraOfficial. Your trust means everything to us, and we’re committed to providing beautiful jewelry with excellent customer service.